Privacy Policy

At DK Express LLC, we collect the following types of personal information to provide our car hauling and transportation services:

Personal Information

• Name, email address, and phone number
• Vehicle information and registration details
• Pickup and delivery addresses
• Insurance information
• Location data for route optimization and safety
• Payment and billing information
• Vehicle condition reports and photos

Automatically Collected Information

• Device information and IP addresses
• Browser type and version
• Usage patterns and preferences
• Cookies and similar tracking technologies
• GPS tracking data for vehicle transport

We use your personal information for the following purposes:

• Providing car hauling and transportation services
• Route planning and vehicle tracking
• Communication regarding services, updates, and safety information
• Payment processing and invoicing
• Compliance with DOT regulations and safety requirements
• Improving our services and customer experience
• Legal compliance and dispute resolution
• Vehicle condition documentation and claims processing

We may share your personal information with the following parties:

• Service Partners: Trusted car hauling partners and carriers for service delivery
• Regulatory Authorities: DOT, FMCSA, and other regulatory bodies as required by law
• Insurance Providers: For coverage verification and claims processing
• Payment Processors: For secure transaction processing
• Legal Authorities: When required by law or to protect our rights and safety
• Vehicle Inspection Services: For pre and post-transport inspections

Types of SMS You May Receive:

• Service updates and delivery notifications
• Vehicle pickup and delivery scheduling
• Account verification and security codes
• Route updates and tracking information
• Appointment reminders and scheduling changes
• Vehicle condition updates and inspection reports

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission and storage
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection
• Secure backup and recovery procedures
• Vehicle tracking system security

You have the following rights regarding your personal information:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information (subject to legal requirements)
• Restriction of processing
• Data portability
• Withdrawal of consent for SMS communications
• Request for vehicle tracking data

To exercise these rights, please contact us using the information provided below.

We retain personal information as long as necessary to provide services and comply with legal obligations. Vehicle transport records are maintained according to DOT requirements, typically for at least 3 years after service completion.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

We may update this Privacy Policy periodically. Updates will be posted on our website with the "Last updated" date revised accordingly.

This Privacy Policy complies with applicable privacy laws and carrier requirements. DK Express LLC is committed to protecting your privacy while meeting all regulatory obligations in the car hauling and transportation industry.